Customer Service

Thank you for choosing House-to-HomeDesigns.com, where we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know!

FAQ’s

Contact Information

House To Home Designs, Inc.
723 Pyle Road, Suite 204
Forest Hill, MD 21050, USA
Phone : (877) 241-8069
Email :
customercare@house-to-homedesigns.com

Ordering Online

Shipping

Returns


Ordering Online

Is your web site secure?

Shopping with your credit card with house-to-homedesigns.com is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience.

 

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Payment Options

We accept Visa, Mastercard, Discover, or Paypal (including eChecks) as forms of payment. It is our policy not to charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours. Paypal payments are immediately deducted from your account balance.

Re-authorizations after the initial order

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

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Online Order Status (Tracking info and more)

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).

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Confirmation of orders

After placing an order you will get a confirmation email within a few minutes. If you place an order with us and don't receive an confirmation email, please check your "junk" email folder - most times it will be there; otherwise, send us an email and we'll forward the information.

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Sales Tax

You will only be charged tax if your order is delivered within the State of Maryland. We are required by law to charge 6% sales tax on these orders, which is calculated on your merchandise total including shipping/handling charges. No sales tax will be applied to orders shipped to addresses in other states.

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Mattress Size Chart

Typical mattress sizes. If you are unsure of your mattress size, measure before placing a bedding order to insure proper fit.


Twin/Single
39" wide x 75" long

Twin Extra Long
39" wide x 80" long

Full/Double
54" wide x 75" long

Full Extra Long
54" wide x 80" long

Queen
60" wide x 80" long

King (Eastern)
76" wide x 80" long

California/Western King
72" wide x 84" long - Two Twin Extra Long beds together

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How to Measure for Bedding

To measure a mattress accurately, use a fabric measuring tape and follow the instructions below:

Step 1
• Start with a bare mattress.

Step 2
• Using the tape, measure from the left side to the right side of the mattress to determine mattress width.

Step 3
• Next, measure the mattress thickness from the top of the mattress to the bottom of the mattress. This is the mattress height (do not include the box spring that is under the mattress).

Step 4
• Multiply the mattress height by two and add that amount to the mattress width. This total width measurement will determine the size quilt or comforter that you need to fit your mattress. For instance, if your mattress total width & height is 85 inches, you will need a Queen cover. Always round up to the next size.

Note about a "Full/Queen" size. Most manufacturers now combine a full and queen sizing together so that a covering can fit either bed size.

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Tips on Measuring for a Bed Skirt


Tip 1
•Remember that skirts are designed to fit the box spring, not the mattress.

Tip 2
•To order a bed skirt, you will need the drop measurement, which is length from the floor to the top of the box spring.

Tip 3
•In order to shorten any length for a custom fit, simply get the next size larger and fold the skirt from headboard to footboard to adjust up the sides to create the perfect drop length (secure with pins if needed).

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Price Matching

We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases we will honor price match requests with other websites.

In order to qualify for a price match consideration, the following conditions and rules must be met:

1) The product must be in-stock and ready to ship that day on the lower priced site. Backorders will not be matched and we do not match prices on items that are out of stock.

2) The item must be EXACTLY the same as the product you want to order from us. Same color and size, etc.

3) Coupons and promotional codes may not be used with price matches, either from our site or from a competitors coupon.

4) Our Free Shipping policy will be void in the event the lower priced site has a more expensive shipping charge, and the shipping price from the other site will be matched and taken in consideration as part of the total price.

6) The Product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart.

7) The price match must be completed BEFORE you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped.

If your request for a price match meets all the above guidelines, feel free to give us a call and we'll let you know if we can match the price! 99.9% of the time we will.

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Fabric Samples

We do not have sample fabrics or swatches at this time. However, purchasing a small item such as a pillow sham is an easy way to determine if the fabric and/or colors are a good match without purchasing the entire set.

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Ship Rates

Delivery charges for shipments to addresses within the contiguous 48 states of the U.S. will be calculated automatically when you proceed to the checkout on our site. We also ship to Alaska & Hawaii, as well as to Canada via USPS Priority Mail (any taxes or duty fees assessed through Canadian Customs are the customer's responsibility). We will ship to APO & FPO addresses (please see the USPS Priority Mail chart below)

FREE SHIPPING offer via FedEx Ground for a Limited Time! (applies only to orders shipped to the 48 Contiguous States).

FedEx Ground Shipping Rates:

Contiguous 48 states of the U.S.

If Order Totals:

Delivery Charges:

$0 - $19.99

$9.95 FREE

$20 - $49.99

$10.95 FREE

$50 - $99.99

$12.95 FREE

$100 & up

FREE

USPS Priority Mail Shipping Rates:

Contiguous 48 states of the U.S. + APO & FPO (military) addresses

If Order Totals:

Delivery Charges:

$0 - $19.99

$7.50

$20 - $49.99

$12.50

$50 - $99.99

$22.50

$100 - $199.99

$32.50

$200 - $299.99

$45.50

$300 - $499.99

$75.50

$500 & Up

$95.00

Canadian Shipments (USPS Priority International)

If Order Totals:

Delivery Charges:

$0 - $99.99

$44.50

$100 - $199.99

$59.50

$200 - $299.99

$79.50

$300 - $399.99

$89.50

$400 & up

Call for quote

Alaska & Hawaii Shipments (USPS Priority Mail)

If Order Totals:

Delivery Charges:

$0 - $99.99

$25.00

$100 - $199.99

$35.00

$200 - $299.99

$45.00

$300 - $399.99

$55.00

$400 & up

Call for quote

UK & Australia Shipments (USPS Priority International)

If Order Totals:

Delivery Charges:

$0 - $49.99

$38.50

$50.00 - $99.99

$50.50

$100 - $149.99

$60.50

$150 - $199.99

$70.50

$200 - $249.99

$80.50

$250 - $299.99

$90.50

$300 - $349.99

$100.50

$350 - $399.99

$110.50

$400 - $449.99

$120.50

$450 - $499.99

$130.50

$500 & up

Call for quote

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Where we ship

Currently we ship to addresses within the contiguous 48 states of the US, Alaska, Hawaii, Canada, Australia, APO & FPO addresses.

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Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, incorrect addresses, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect:

U.S. Domestic:

FedEx Home or FedEx Ground (business addresses)- In-stock items are shipped via FedEx within 1-3 business days of placing an order. You will receive an email with a tracking number when your order ships, and can expect to receive your order within 2-5 business days. Please note that any order valued greater than $250, and/or located in an apartment complex, will require an Indirect Signature upon delivery. If no one is available at the time of delivery, FedEx will leave notification at your door to contact them in order to arrange delivery.

IMPORTANT INFORMATION: FedEx Home delivers Tuesday through Saturday, and does not deliver orders on Mondays or major holidays. The days that FedEx is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.
USPS:

Priority Mail- We reserve the option to ship your order via USPS Priority Mail if the weight of the item is less than 2 lbs. Orders shipped via USPS Priority Mail will deliver within 2-3 business days. Priority Mail is not guaranteed by Us or the Postal Service. USPS does not provide live tracking. In addition, there is no way to track or file claims for orders shipped with the U.S. Postal Service.


USPS Priority International (Australia & Canada)- Delivery times vary, but you can expect to receive your order in 7-15 business days. Please keep in mind that we have no control over Canadian Customs should they delay an order for processing which can affect actual delivery times.

*We are not responsible for FedEx's or USPS' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost or damaged during shipping, please contact us and we will file the claim, on your behalf, with the carrier.

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Method of delivery

The majority of items are shipped via FedEx Home or FedEx Ground within the U.S., and USPS for Hawaii, Alaska, FPO/APO, and Canada.  

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Product Availability

We try to keep our site as current as possible, so you can shop with confidence that items you're interested in on our site are available. Sometimes, we experience heavier than expected demand and an item becomes unavailable before we are able to temporarily remove it from the site. If an item you've ordered becomes unavailable, we will notify you via email. If you are concerned about availability on a specific item, you can email us. When sending an email inquiry, be sure to include the item number and/or description, and the quantity you'd like to purchase.  

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Cancellations or Changes

If an order is not in the shipping stages, you can request a change or cancellation. However, most orders are processed and shipped within 24 hours and are unable to be adjusted once an order leaves our warehouse. To request a change or cancellation, please email us in writing any changes/cancellations. Be sure to include your full name and address information, as well as your order confirmation number. Please provide complete details on the information that you would like to correct or change. Once the requested changes have been made, you will receive an email confirmation. If the request could not be honored because the order has been processed and shipped, we will notify you via email.  

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Returns & Exchanges

Returns

We want you to be happy with your purchase! If for some reason you are not satisfied, we will be happy to process a return within 30 days of receipt of your purchase (delivered date). Refunds will be for the purchase price only and Shipping & Handling fees are non-refundable. PLEASE REVIEW THE TERMS BELOW FOR ALL RETURNS, THEN (CLICK HERE) TO OBTAIN A RETURN AUTHORIZATION

  • Products must be returned to us in their original brand new condition, unused or damaged, and neatly repacked in the original packaging.
  • IMPORTANT: The original clear packaging and descriptive inserts must be returned. In addition, the manufacturer's product tags must NOT be removed from any item.
  • The item must be in BRAND NEW CONDITION: not used or laundered, FREE from any smoke, pet, perfume or any other odors, and void of dirt, pet hair, marks or foreign lint. In other words, an item must be returned in its original condition.
  • We cannot accept returns on products that have been used or laundered.
  • You must obtain a Return Authorization ("RA") number prior to returning your purchase. Please email us to request authorization, and receive complete instructions on returning goods. Returns must include your order number, name and address for processing a refund, and shipped via an insured carrier method. Once we receive your return, please allow 1-2 weeks for processing.
  • If any of the above conditions are not met, the return will be refused and shipped back to you and a refund will not be issued.
  • Returns received after 30 days are subject to a 15% restocking fee. Returns older than 60 days are not returnable.
  • Returns valued greater than $400 will be assessed an $18 restock fee.
  • We require that you pay to ship the item back to us. COD's will be refused.
  • All returns are subject to our Terms and Conditions

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Exchanges

We are currently unable to process exchanges, but you can exchange an item by returning it to us for a refund and then re-ordering.

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